Refund policy

Last updated: October 28, 2026

We want you to love every kit from The Kinusaiga Co. If something isn't right, here is how we make it right.

Returns

• You can return a kit within 30 days of delivery.
• The kit must be unused and in its original packaging.
• You pay the return shipping cost. For orders outside the United States, that includes the international return postage.
• There is no restocking fee.

To start a return, email us at info@thekinusaigaco.com with your order number and the kit you'd like to return. We'll reply with return instructions.

Damaged, defective or missing parts

If a kit arrives damaged or defective, or a part is missing, email us at info@thekinusaigaco.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement, or refund it if you prefer.

Refunds

Once your return arrives, we inspect it and email you to let you know whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card provider may take some time to post the refund to your account.

If you bought a kit as part of a bundle discount, the refund is for the amount you actually paid for that kit, after the discount.

Gift orders

Kits marked "Gift for …" follow the same rules. Refunds go to the original payment method used for the order.

The Kinusaiga Club

Club subscriptions follow our Subscription Policy. In short: you can skip, pause or cancel any time before your next billing date, and there is no refund for a month that has already shipped. Damaged, defective or missing parts in a Club box are replaced or refunded as described above.

Questions

Email us at info@thekinusaigaco.com. We're happy to help.

The Kinusaiga Co is operated by Alprama LLC, 3140 W. Main St, Riverton, WY 82501, USA.